You've been on hold for 3 hours and still can't resolve your billing dispute.
Consumer Advocacy · Vancouver, BC
When Companies Won't Listen,
I Fight For You.
Expert consumer advocacy for disputes, complaints, and scam protection. Based in Vancouver — available across Canada.
- ✓ No win, no fee options
- ✓ Free first consultation
- ✓ Vancouver-based
- ✓ Available remotely
Sound Familiar?
If any of these feel like your week, you don't have to face it alone.
Your airline cancelled your flight and refuses to pay compensation.
You got a call saying your computer has a virus and you're not sure what to do.
Your insurance claim was denied and the process feels impossible.
Services
How I Help
Corporate Dispute Resolution
I write and submit formal complaints to airlines, telecoms, utilities, and insurance companies. I know the regulators, the rules, and how to get results.
From $200/case
Get help →
Scam Shield Session
A 1-hour consultation to educate you or a loved one on how to spot and block phone scams, fake tech support, phishing emails, and identity theft attempts.
$99 flat fee
Book a session →
Monthly Advocacy Retainer
Ongoing support for individuals who need a trusted advocate on call. Perfect for seniors or anyone who frequently needs help navigating corporate bureaucracy.
$150/month
Stay protected →
Hourly work available at $125/hr where a fixed price isn't a fit. I'll always tell you upfront what to expect.
The Process
Simple Process
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1
Free Consultation
Book a 30-min call. Tell me your situation. No obligation.
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2
I Assess Your Case
I review your options and outline the best approach.
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3
I Take Action
I handle the correspondence, calls, and filings on your behalf.
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4
You Get Results
Refunds, compensation, or resolution — I won't stop until we've exhausted every option.
About
About Roy Swift
I've spent years helping people navigate complex systems. Many years ago I founded a tech company to help over 50's with computer problems because the 'Apple Geniuses' talk a language that most older don't understand. Now, www.roythefixer.ca has evolved through the needs of my existing customers asking me to help to include the services that I offer today. So I'm applying that same approach to consumer advocacy and anything that invloves working a system to get results.
Corporations have call centres designed to keep you at arms length. You should have someone in your corner who knows how to work around issues and talk to the people who can actually get results,
- ✓ Based in Vancouver, BC — able to help across Canada and the United States
- ✓ I am a local community member, I often give talks to seniors to warn them of the dangers of being hacked and keeping themselves safe
- ✓ I am an ICBC licensed motorcycle safety instructor (Shiny Side Up)
In Their Words
What People Are Saying
After two months of getting nowhere with my airline, Roy filed the right complaint and I had my compensation within three weeks. I never would have known where to start.
My mum almost handed her banking details to a fake tech-support caller. Roy's Scam Shield session gave our whole family peace of mind. Worth every penny.
New to the practice — be one of the first to share your win.
FAQ
Questions, Answered
Is the first consultation really free?
Yes — 30 minutes, no obligation. We'll talk through your situation and whether I can help.
What if we don't win?
Many cases are resolved through formal complaints. If we can't resolve it, you only pay for time spent, and I'll tell you upfront if I think it's not winnable.
Can you help with cases outside Vancouver?
Yes — most advocacy work can be done remotely by phone, email, and online forms, anywhere in Canada.
How long does it take?
It depends on the case. Airline compensation claims: 2–6 weeks. Telecom complaints: 1–4 weeks. Scam Shield sessions: same day.
What's a Scam Shield session?
A 1-hour session (in person or video call) where I walk you through how scams work and set up simple protections on your devices.
Ready to Fight Back?
Book your free 30-minute consultation. No commitment required.
Book a Free Consultation →Prefer email? Reach out at [email protected] | Call or text 778-929-7962